CrownPokies Terms and Conditions

Welcome to CrownPokies Casino. By accessing or using our website at crownpokies.com, you agree to be bound by the terms and conditions set out below. We encourage you to read this document carefully before registering an account or placing any bets. At CrownPokies, we are committed to providing a transparent, fair, and secure gaming environment for all our players. These terms govern the relationship between you and us as the operator of this platform.

1. About Us

CrownPokies Casino is owned and operated by Novatrix SRL, incorporated under the laws of Costa Rica with company registration number 3-102-893958. Our registered address is located at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We operate under E-gaming License No. 0000002 issued by the Tobique Gaming Commission. At CrownPokies, we take our regulatory obligations seriously and operate in full compliance with our licence requirements.

2. Eligibility and Account Registration

To use our services at CrownPokies Casino, you must meet the following eligibility requirements:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of a jurisdiction where online gambling is prohibited by law.
• You may only hold one account with us at any given time.
• You must provide accurate, complete, and up-to-date information during the CrownPokies login and registration process.
• You must not register on behalf of any third party.

We reserve the right to close duplicate accounts and to void any winnings or bonuses associated with them. Our CrownPokies Casino login system is designed to protect your account, and you are responsible for keeping your credentials confidential. If you suspect any unauthorised access, please contact us immediately at [email protected].

3. Deposits and Withdrawals

3.1 Accepted Payment Methods

At CrownPokies, we accept a wide range of payment methods to ensure convenient banking for all our players. These include Visa, MasterCard (credit and debit), e-wallets, bank transfers, and a variety of cryptocurrencies including BTC, BCH, ETH, LTC, USDT, and DOG. We support transactions in EUR, USD, CAD, AUD, NOK, NZD, and the listed cryptocurrencies.

3.2 Deposit Limits

Our minimum deposit amounts are as follows:

• Fiat: 20 EUR / 30 USD / 30 CAD / 30 AUD / 200 NOK / 30 NZD
• Crypto: 0.0001 BTC / 0.001 BCH / 0.01 LTC / 0.01 ETH / 0.01 DOG / 0.0001 USDT

Our maximum deposit limits are 4,000 EUR, 5,000 USD, 5,000 CAD, 5,000 AUD, 45,000 NOK, and 5,000 NZD. Unconfirmed crypto deposits are subject to separate caps as outlined in our banking section.

3.3 Withdrawal Limits and Processing Times

We process withdrawals 24/7. Depending on the method chosen, payout times vary as follows:

• E-wallets and Crypto: 0–1 hour
• Credit/Debit Cards: 1 hour to 5 business days
• Bank Transfers: 1 hour to 7 business days

Our standard weekly withdrawal limit is 3,000 EUR (or equivalent). The monthly limit is 15,000 EUR (or equivalent), reset on the first day of each month. CrownPokies VIP Club members benefit from elevated limits: 5,000 EUR per week and 20,000 EUR per month. Exceptions may be granted to highly active and loyal players at our discretion.

4. Bonuses and Promotions

4.1 Welcome Pack

At CrownPokies Casino, we offer a generous five-part welcome package for new players. Our first deposit bonus delivers a 100% match plus 100 free spins. Subsequent deposit bonuses follow at 50%, 75%, 50%, and 100% respectively, each accompanied by 100 free spins. All cash bonuses carry a 35x wagering requirement with a minimum deposit of 20 EUR (or 30 AUD) and a maximum bonus value of 1,000 EUR per offer. Free spins are distributed across multiple days and are also subject to 35x wagering.

4.2 Ongoing Promotions

Our CrownPokies bonus programme extends well beyond the welcome pack. We also offer:

• Tuesday Free Spins — Available via promo codes FS50, FS80, and FS150 depending on your deposit amount. Wagering requirement: 40x.
• Weekend Reload — Use code WEEKEND to claim 50% up to 500 EUR/AUD every Saturday and Sunday. Minimum deposit is 30 EUR (45 AUD). Wagering: 40x.
• Birthday Bonus — We send our players a special 100% up to 500 EUR/AUD + 30 free spins offer on their birthday. Valid for 7 days from receipt, once per year. Wagering: 40x.

All CrownPokies Casino bonus offers are subject to their individual terms. We reserve the right to modify or withdraw any promotion at any time.

4.3 Bonus Wagering Contributions

Not all games contribute equally to bonus wagering. Our contribution structure is as follows:

• Slots: 100%
• Live Casino, Roulette, Card Games, Poker Games, Craps, Game Shows: 10%
• Video Poker, Lottery: 5%
• Casual, Fishing, Crash, Virtual Sports, Scratch Cards: 0%

While playing with an active bonus, the maximum bet limit is 10 EUR (or equivalent). Exceeding this limit may result in the forfeiture of any bonus funds or winnings derived from bonus play.

5. Responsible Gaming

At CrownPokies Casino, we take responsible gaming seriously. We offer a range of tools to help you manage your activity, including deposit limits, session reminders, self-exclusion, and cooling-off periods. If you feel that gambling is negatively impacting your life, we urge you to use these tools or reach out to a professional support organisation. Our CrownPokies app and website both provide direct access to responsible gaming features from your account dashboard.

6. Fair Play and Prohibited Activities

We expect all players to use our services honestly and in good faith. The following activities are strictly prohibited at CrownPokies:

• Using automated software, bots, or any form of cheating technology
• Colluding with other players or exploiting software vulnerabilities
• Creating multiple accounts to claim duplicate bonuses
• Money laundering or any other form of financial fraud
• Providing false or misleading information during registration or verification

We monitor all activity on our platform continuously. If we suspect any prohibited behaviour, we reserve the right to suspend your account, withhold funds pending investigation, and report the matter to relevant authorities.

7. Game Providers and Software

Our CrownPokies Casino app and website are powered by industry-leading software providers including NetEnt, Play'n GO, Amatic, Booongo, BGaming, Playson, Pragmatic Play, Netgame, Mascot, and others. We offer a broad selection of games including slots, video poker, roulette, card games, live casino, lottery, poker, craps, fishing, and crash games. Game availability may vary depending on your jurisdiction.

8. Customer Support

We provide 24/7 support at CrownPokies through live chat and email at [email protected]. Our support team operates primarily in English, with additional assistance available in Hungarian, Greek, Danish, Irish, Spanish, Italian, Latvian, Lithuanian, Maltese, German, Dutch, Polish, Portuguese, Romanian, Slovak, Slovenian, Finnish, French, Croatian, Czech, Swedish, and Estonian via our integrated translation service.

9. Amendments to These Terms

We reserve the right to update or amend these terms and conditions at any time. When we make significant changes, we will notify you via email or through a notice on the CrownPokies platform. Your continued use of our services following any such notification constitutes your acceptance of the revised terms. We recommend that you check this page periodically to stay informed of any updates.

10. Governing Law

These terms and conditions are governed by the laws of Costa Rica. Any disputes arising in connection with our services shall be subject to the jurisdiction of the competent courts of Costa Rica, unless otherwise required by applicable law in your country of residence. By using the CrownPokies Casino platform, you acknowledge and accept this governing law clause.

If you have any questions regarding these terms, please do not hesitate to contact us. We are here to help.